There are a number of policies and guidelines in place that relate to Pickleball SA's responsibilities to our members and your responsibilites both to Pickleball SA and to fellow players. These can be found via the links beow:
Player Etiquette Guide
Member Protection Policy
Child Safeguarding Policy
Complaints Disputes and Discipline Policy
Tribunal and Appeals Policy
We also have a Member Protection Information Officer (MPIO) who is there to listen to issues raised by members before triaging and referring them to the right place to find a resolution. The MPIO is responsible for providing information about a person’s rights, responsibilities and options to an individual making a complaint or raising a concern, as well as information support during the process. Note though that MPIOs don’t handle complaints or investigate grievances, and they don’t mediate between members or stakeholders.
Please email hello@pickleballsouthaustralia.org If you would like to be put in contact with our MPIO
